Terms and Conditions

In assessing your loan application we will make enquiries about you including searching records held by credit reference agencies and fraud prevention agencies. If you give us false or inaccurate information and we suspect fraud, we may record this. Law enforcement agencies may access and use this information. The credit reference and fraud prevention agencies will keep details of any searches. We may also use your credit scoring methods to assess your application and to verify your identity. In addition, whilst assessing your application, this may also be used for debt tracing, prevention of money laundering as well as the ongoing management of your account.

Information held about you by the credit reference agencies may already be linked to other addresses and records relating to another person, for example your spouse. For the purpose of your application you may be treated as financially linked and your application will be assessed with reference to any “associated” records. By signing the Loan Application Form you are confirming that you are entitled to disclose information about any joint applicant or “financial associate” for the purpose of this application.

Key information about our services and costs:

1. Whose products do we offer?

We are credit brokers and offer products from a range of lenders. We are completely independent and have no ties or links to any other lenders or providers.

2. Which products do we offer?

Second Charge Mortgages – these are often called Secured Loans. We will advise and make a recommendation for you after we have assessed your needs.

Bridging Loans – we will advise and make a recommendation for you after we have assessed your needs.

Commercial Mortgages – we will advise and make a recommendation for you after we have assessed your needs.

3. What you will have to pay us for our services.

Second Charge Mortgages – a broker fee will be agreed with you at point of sale. This fee is added to the net loan facility and interest charges will be added – full details of the amount of fee and interest charges are contained in the broker fee disclosure form sent to you. No upfront fees are chargeable.

Bridging Loans – a broker fee will be agreed with you at point of sale. This may be added to the loan facility or can be paid separately – interest may be chargeable. An application fee may be charged, full details of which will be contained in our Commercial Terms of Business.

Commercial Mortgages – a broker fee will be agreed with you at point of sale. This may be added to the loan facility or can be paid separately – interest may be chargeable. An application fee may be charged, full details of which will be contained in our Commercial Terms of Business.

Lenders will also in most cases, pay us a procuration fee for introducing the business. Full details of this will be given to you separately.

We may also use your information:

• To inform any introducer about the progress and outcome of your application
• To pass on your details to another broker or third party, if we are unable to arrange finance for you
• To contact you in the future with a view to offering you products that may be of interest to you
• To pass on your details to another broker or lender in the future with a view to them offering you products that may be of interest to you
• To permit access to your information bodies to ensure that we are complying with regulatory requirements

You can ask for your information not to be used to offer you other products and services by ticking the box on the application or by contacting us.

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please contact us by using the details at the bottom of this page.

Complaints

You should find your dealing with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the services you have received our staff will be happy to help resolve your concerns.

Please bring your concerns to our attention as soon as possible – the sooner we know about it the sooner we know that we can resolve it. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently.

For future information or to make a complaint please contact us at:

The Lending Channel Ltd
2/17 King James VI Business Centre
Friarton Road
Perth
PH2 8DY
Tel: 01738 583008